Tell the story of the entrance
For insects repeatedly entering a gap, note whether the opening sits beside a doorway, eave, or frequently used path. Observe from a protected position and avoid disturbing it. For signs of mice around a garage, describe damaged items and dates separately from noises. An entrance may be relevant, but it is not automatically the confirmed route for every sign inside.
Separate household pests from other animal questions
A private pest concern is different from a municipal animal-control matter. Howard has its own animal-control information for those questions, while this site discusses household insects and rodent evidence. If you are unsure what animal is involved, describe only what you know. Do not approach an unknown animal, dismantle a nest, or enter an unsafe space to improve the description.
Agree on scope for the actual Howard address
Give the full village address even if mail uses Green Bay. Ask whether the affected exterior or shared area can be included and who needs to approve access. Clarify proposed work, charges, and any preparation before arranging an appointment. For exclusion or repairs, confirm whether those tasks are included or require a separate arrangement after an assessment.